Leadway Assurance Company Limited has received the award for “Best Customer Service Company in Insurance Services” at the just-concluded 2015 edition of the Nigerian Customer Service Awards held in Lagos.
The awards are organised by the Nigerian Customer Service Awards (NCSA), a quality service organisation that conducts an independent assessment of quality service.
The agency uses votes received from customers of each organisation, via a customer service tool that collates and analyses feedback from each customer and grades their responses, using world standards as benchmarks.
NCSA Co-ordinator Dr. Aliyu Illias, described the award as a confirmation of Leadway’s commitment to serve and corporate excellence.
Head, Retail Marketing/Bancassurance of Leadway Assurance, Olufemi Adebayo said: ”We are humbled and proud to be recognised as the Best Customer Service Insurance Company in Nigeria. This award is the evidence of our hard work and commitment to ensuring customer satisfaction.”
He expressed gratitude to all Leadway customers for the trust and confidence reposed in the company, adding that the underwriting firm has over the years ensured the provision of consistent quality customer service to its customers as they are the main reason the company remains in business.
The company explained that in ensuring that it fulfils its promises to customers, it has consistently shown examples of satisfying the customers by paying over N11bn in claims for 2014 alone.